Product Description and Materials:
At Urban Living, we take pride in crafting high-quality furniture. We use solid wood where feasible, and our table tops are predominantly made from veneered oak to prevent issues like swelling, splitting, and cracking. Please refer to individual product descriptions for specific materials used.
Payment Terms:
Customers are required to make full payment for their purchase or provide a 50% deposit before we commence manufacturing. Work on your order will begin once payment is confirmed.
Turnaround Time:
Our estimated turnaround time for manufacturing and delivery is approximately 14 working days (2-3 weeks) from the date of confirmed payment. Please note that this is an estimate and may be subject to change based on order volume and other factors.
Acceptance of Terms and Conditions:
By making a payment or placing an order with Urban Living, you acknowledge that you have read, understood, and accepted these Terms and Conditions in their entirety.
Freight/Delivery Charges:
Freight and delivery charges are to be confirmed separately for each order, including online orders. Customers must acknowledge that delivery rates may change and are subject to location and order specifics.
Delivery charges provided are valid for KwaZulu-Natal (KZN) and Gauteng/Pretoria only. Customers in all other provinces will receive separate freight quotations.
Insurance and Claims:
All goods dispatched by Urban Living are covered by 100% insurance. To make a valid claim for damaged items, customers must inspect the goods upon delivery and record any damage on the waybill or delivery note before the delivery vehicle leaves the premises.
Claims will not be considered valid if damage is reported after the delivery vehicle has left the premises. It is the customer's responsibility to thoroughly inspect the products and communicate any concerns at the time of delivery.
Returns and Refunds:
Urban Living is committed to delivering quality products. In the event of any manufacturing defects or damage during transit, please contact our customer support team within 48 hours of delivery to initiate the return and refund process. We will assess each case individually and work towards a resolution.
Cancellation Policy: Cancellation requests must be made within 48 hours of placing an order. A cancelation fee may apply depending on the stage of production.
Privacy Policy: Urban Living respects your privacy. Any personal information collected during the ordering process will be used solely for order processing and customer service purposes. For more details, please refer to our Privacy Policy.
Contact Information: For inquiries, support, or clarifications regarding these Terms and Conditions, please contact us here.